Terms of Service

Age

We require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older by ticking our Terms of Service at checkout.

All orders require a signature upon delivery and must be signed for by someone over the age of 18. Please direct your order to an address where this can happen between the hours of 9am to 5pm (i.e Your Work address). Delivery times can not be guaranteed.

It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. By ticking this box, the customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted or when the order is received.

 

Shipping Methods

In general orders placed before noon will be processed same day. Orders placed after noon will be processed the next business day. Please allow 4 working days for delivery. Delivery times may be shorter for South Island and urban addresses, and longer for North Island and rural addresses. Orders will not be processed or delivered on public holidays or weekends. We cannot guarantee that you will always receive your shipment within these timelines due to courier delays and other unforeseen complications, but will try our very best. Please allow for extra time during the busy holiday periods of November and December. Due to Liquor Licence conditions, orders will not be processed or delivered on Good Friday, Easter Sunday, Christmas Day or before 1pm on Anzac Day. Orders can only be sold or delivered on the following days and during the following hours: MONDAY TO FRIDAY 8AM to 5PM.

 

Payment Methods

By making a purchase you must agree to the terms and conditions of the payment processor you choose to use.

 

Pricing Prices

Promotions and product availability are subject to change without notice. Prices listed on the website are for online purchases only. All prices are in New Zealand Dollars. Availability The availability information presented on our Web site is the best, most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability. GST All prices include New Zealand GST. Changes and errors We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

 

Our Guarantee

If for any reason you are not satisfied with our products or services then please email us clearly outlining the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential.

 

Breakages

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.